Return & Refund Policy

Thank you for shopping at Hommetree.com. We want you to be completely satisfied with your purchase. Please read this policy carefully before making a return or refund request.

1. Eligibility for Returns & Refunds

Due to the size and nature of our products, we only accept returns or refunds under the following conditions:

• The item is unused, unassembled, and in its original packaging.

• The return is requested within 30 days of delivery.

• The product is defective, damaged during shipping, or incorrect (we will verify with photos/video evidence).

Non-Returnable Items:

• Custom-made or personalized furniture.

• Assembled, used, or damaged items (unless due to shipping or manufacturer defect).

• Clearance or final-sale items (marked as non-refundable).

2. Return Process

Step 1: Contact Us

Email service@hommetree.com or call 626-262-0270 within 30 days of delivery to request a return. Include:

• Order number

• Product name & photos/video of the issue

• Reason for return

Step 2: Approval & Return Authorization

• Our team will review your request within 3-5 business days.

• If approved, we’ll provide a Return Authorization (RA) number and instructions.

• Returns without an RA number will not be accepted.

Step 3: Return Shipping

• Customer-Paid Returns: You are responsible for return shipping costs (unless the return is due to our error).

• Large Furniture Pickup: We may arrange a pickup service (fees may apply).

• Original shipping fees are non-refundable.

3. Refund Process

Once we receive and inspect the returned item:

• Approved Refunds: Processed within 7-10 business days to the original payment method.

• Store Credit: Option available if preferred.

• Damaged/Defective Items: Full refund or replacement (shipping fees covered by us).

4. Exchanges

• Exchanges for the same item (different color/size) are subject to availability.

• Shipping fees for exchanges are the customer’s responsibility unless the exchange is due to our error.

5. Delivery Refusals & Cancellations

• If you refuse delivery, you will be responsible for return shipping fees (up to 30% restocking fee may apply).

• Orders canceled before shipment receive a full refund.

6. Warranty Claims

• We offer a  year warranty against manufacturing defects. Contact us for warranty claims beyond the return window.

7. Contact Us

• For questions, email service@hommetree.com or call 626-262-0270.